Security adn Privacy concerns

I am extremely frustrated and concerned by Vodacom’s handling of customer information and support, particularly in relation to their Vodapay app and the Cash advance option.

Here’s a detailed account of my experience:

Loan Discrepancy and Privacy Concerns: I took out a one-month loan through Vodapay, which was fully repaid in July/August 2023 via debit order. However, a mysterious balance of R1 suddenly appeared on my credit report, attributed to Nairtime. I never had a direct agreement with Nairtime beyond the initial loan facilitated through Vodapay. It is deeply concerning that Vodacom has allowed my personal and financial information to be shared with a third party without my explicit consent or proper oversight.

Inadequate Support from Vodacom: Upon discovering this issue, I reached out to Vodacom for assistance, expecting them to help resolve the discrepancy. Unfortunately, their response was frustratingly unhelpful. Vodacom informed me that they have no information about the balance and were unable to assist in contacting Nairtime or correcting the issue. This lack of effective support and guidance has left me with no clear path to address the problem.

Lack of Accountability: Vodacom’s failure to take responsibility for issues related to their app and the third-party services they partner with is deeply troubling. As the facilitator of the Vodapay app, Vodacom should ensure that all third-party partners adhere to strict privacy and data protection standards. Their lack of action in resolving this issue reflects poorly on their commitment to customer care and data protection.

Negative Impact on Credit Report: The unresolved balance has adversely affected my credit score, causing unnecessary stress and potential complications. It is unacceptable that Vodacom has not taken steps to rectify this situation or ensure that their services and third-party partners do not cause harm to their customers’ creditworthiness.

I am also not the only person. seemingly who has this challenge. Vodacom needs to do better to protect it's customers.