LN
Lisa N
1 reviews | Active since Jul 2021
03 Sept 2023, 11:20
Secure encrypted login data usage
Secure encrypted login data usage I have a query about data usage for secure encrypted login. Why is it using data while am under WI-FI 24/7? Within 30 days it consumes almost 2GB, and that’s the entire data allowance on my mobile contract consumed by it. And why is the data usage showing up separately from those as an additional billing item? And there is no way of changing settings so that it uses Wi-Fi and not data. Kindly advise how to change settings or switch it off entirely.
I am asking the question here because the customer service agents at my local Vodacom don’t have an answer.
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Replies (2)
Vodacom's replyOfficial
03 Sept 2023, 18:21 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Sept 2023, 18:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
LN
Lisa N's updateReviewer Update
14 Sept 2023, 06:48Good day, thank you for your response but that was not what we discussed nor what you said on the phone. My request was not to switch my data off. Your response has not resolved the issue.you said on the phone that you will send settings to turn off data usage of the secure encrypted login that is consuming all the data on my contract. Kindly send the setting details to switch it off. Why is this service not using Wi-Fi?
LN
Lisa N's update14 Sept 2023, 06:48
Reviewer Update
Good day, thank you for your response but that was not what we discussed nor what you said on the phone. My request was not to switch my data off. Your response has not resolved the issue.you said on the phone that you will send settings to turn off data usage of the secure encrypted login that is consuming all the data on my contract. Kindly send the setting details to switch it off. Why is this service not using Wi-Fi?