Secretive Society - "Back Office" - Call ME

I recently made a payment to Vodacom, towards premature cancellations of 4 of my lines.

Quotes were all signed, copy of ID and proof of payment attached and sent together.

Since that payment, only 1 number has been resolved, with the others still pending.

I have been calling in, speaking to numerous people, all of whom cannot give me a definite answer, as to why all quote were returned together but just one has been resolved.

It has been a week now, with the same excuses being repeated of, "they will escalate the matter to back office".

Seems like an office, out of this world or so secretive, that nobody has a number for them.

I need to know what's going on with my cancellations, a week to resolve is unacceptable.

If you cannot give me a valid reason, i require a full refund of my money!!!!

And can somebody from this secretive society of back office, please CALL ME!!!!!!!!!!!!!!