GS
Gerhard S
1 reviews | Active since Jul 2024
02 Feb 2026, 08:36
SECOND WEEK OF NO CONNECTIVITY # VODACOM SR***
I have lodged a complaint last week due to non-connectivity of my fibre line..Running on-line programmes and virtual sessions we are lising clients by the hundreds. From Mon to Thursday last week we were disconnected.
Eventually Metro Fibre came to my rescue and got us reconnected again.
So it is a new week, starting again by being disconnevted ..The Vodacom helpdesk has again "Assigned" my probleme with a 24 to 48 turn around... This is how it all started last week...To get iut of this Vodacom contract I will have to pay for the remainder of the period...without any form of service...VODACIM..You are killing small entrepreneurs... and ALL people working from home - GERHARD SLABBERT
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Replies (1)Vodacom's replyOfficial
03 Feb 2026, 07:28 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Feb 2026, 07:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
