Second try, even WORSE

Refer to pre report: I tried again to get new contract on Saturday. A trainee helped me and messed up. Her manager then did the app to see if im approved. On Sunday I then phoned to do a contract and was first told their system was off, then its 5 minutes before they closed by Kim Smit and that she cannot help me. When I wanted to complain she had someone phone me back who then concluded the deal and said the phone will be delivered on Monday or Tuesday I ordered the Sony Z3 with the smart talk watch and solar charging bank. On Monday I was phoned to confirm my order, she the ordered a BLACKBERRY Z3 This again needed to be changed but I was assured that I will still get my phone on Tuesday. On Tuesday no delivery. Phoned, they first told me the phone is out of stock, then the accessories is out of stock, then no my phone is being delivered and gave me someone else's tracking number, then Melody Silindile said they are logging a complaint with RAM as my phone is still in warehouse and now its going to take 1-2 weeks!! I need the phone this week as I am going on a business trip next week So now I have no idea what is going on or when I will be getting my phone. I want feedback TODAY