SECOND TIME UNLUCKY
<p>This is the second contract in 5 months that this has happened now, I am still waiting for them to get back to me it has been roughly 36hours. The reference number for the complaint logged is A7-DXYP-TE1X8 as per their message yesterday ay 8:30am. This is a new contract for the iPhone 6s and was given 10GB of data for the first month and as per my screen shot it clearly said that it will expire on 15-09-2020 yes not even 2016. The thing is on the 15th of this month it should be that my data would expire however when the new month kicked in, seems like my data disappeared and me not knowing this had my mobile data on and now every cent of my airtime is gone so basically I had 10gbs for 2 weeks or so.. Now I have a phoen with no data and even worse no airtime, this happened to me before when I took the s7 edge on contract as well and I let it slide. Sad to say but I wont renew these contracts with Vodacom again!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
