Second time lucky

<p>I had just recovered from a bad experience with Vodacom and have to now deal with the exact same issue on my husband's account. He migrated to a new subscription contract in January 2017 and on his February invoice was billed twice for two month's subsription charge ! While on his previous month's invoice he had already paid for that month's subscription charge, hence he was double billed for a months subscription charge. I has the exact same issue in Dec 2016/Jan 2017. </p> <p>We logged a call at the begining of February for an invoice dispute and when I called back a week later I was told that the call was routed to incorrect dept and a new call had to be logged. Two weeks later we received an sms stating that the call was resolved. I checked on the My Vodacom App and could not see a credit reflecting and was concerned about how the call could be resolved if no credit was passed. Hence another follow up was made and I was told that the call was closed and passed onto the billing department to determine the credit amount and process the credit. I was assured that this will be resolved before the end of Feb debit order went off. I called the call centre several times in the past week and was again assured that the credit will be processed before end of Feb 2017.</p> <p>Today the i<strong>ncorrect debit order went off !</strong> I am absolutely frsutrated with the way Vodacom handled this matter. I do not know when we will be credited for the additional amount that was debited and how Vodacom repsond to this whole matter. </p> <p>This is deeply concerning as Vodacom seems to have a billing issue AND takes no responsibility to ensure that calls are successfully resolved. </p>