Second time in 2 years experiencing bad service - this time an upgrade

<p>At the beginning of March 2017 I upgraded my contract online.</p> <p> </p> <p>First problem is that I couldn't complete the upgrade online as the last part of the upgrade did not work online. So on the website (bottom right) I saw a number that can be phoned for the online department.</p> <p> </p> <p>I contacted the number and the person helped me to complete the upgrade. I did a sim only upgrade from a Smart S to a Smart S+ plan with a cost of R 179,99 per month (reduced subscription) as stated on the website then. The person who helped me complete the process told me that because it is a SIM only upgrade I qualify to get double of airtime\data\sms.</p> <p> </p> <p>So instead of 75 min, I will receive 150 min and instead of 500 MB data I would receive 1 GB of data. Please listen to the recording of the conversation (as you do record it) if you can and one can hear all the details. I was also told that the new contract will start from 1 April.</p> <p> </p> <p>So come the start of April now and I don't see any doubling of airtime or data as was told and also on my bill for this month (April) I see I have been charged twice for Smart S+ line rental and also I have been charged for an Upgrades Admin fee, which according to your site one does not pay if you upgrade online.</p> <p> </p> <p>I have phoned 082 111 numerous times during the last couple of weeks (spoke to about 4 different people and each time needed to explain the whole problem again), service requests have been logged but so far problem not resolved. Just today I spent one and a half hours on the phone speaking to 3 different people to try and get somewhere but no solution yet. I was also told that there was mistakes with the upgrade. Since it was a mistake on your side, please get this sorted</p> <p> </p> <p>I need to sort out the 2 problems above. I can't take 20 minutes each time I phone to tell a new person what my problem is as I have done with the others before. Can one person please sort this for me ?</p> <p> </p> <p>Hopefully this will also not take 4 months to sort out like a previous problem I had with Vodacom...</p> <p> </p> <p> </p> <p> </p> <p> </p>