Second time I am complaining as I am not getting any answers from Vodacom!

<p>I have 2 complaints!</p> <p>1. Reference no: ********** 5. I phoned the repair centre to ask what is happening with my phone. I was then asked if it is the first time that I am phoning. I told her that I phoned once to ask how long the phone will be in JHB and was told a minimum of 2 weeks. The last sms update I received was on the 7th of Dec so I decided to phone and asked for an update. I was told that the phone is an OBF and will be replaced. My problem is that I was told by Janet that they only send the email to request the new phone when the customer phones in! WHAT IF I ONLY PHONED NEXT MONTH!!!! This is NOT customer service!!!!! I asked her why must I phone in first before they request the new phone and why not phone me, she told me Im asking the wrong person!! I am using an old Blackberry and does not work properly at all!! WHen am I getting this phone now???? I think that this process of Vodacom is pathetic. I dont understand why you must wait for the customer to phone in to complain before being assisted!!!! The Repair Manager (Darren) told me that the OBF request were sent through on the 7th, yet the Sales Manager (Daniel) told me that it was only put through yesterday the 19th!!! When I asked Darren to speak to Daniel, he told me to phone a number, only to see that it was the same number that Darren phoned from! I went to the store and Darren refused to see me. Daniel and Darren made me wait for one of them for about 20 Min!!! They were not even busy with clients!</p> <p> </p> <p>2. Reference no: 1- ********** 688841. I complained about my account being so high on the 6th of December and was told that I should get a credit on my account by the consultant. I then received a message on the 10th that the query was closed.. I then phoned in that same day and was told that the queries I was raising was not the queries that were logged! I had a limit of R50 on my one data line which was now charged at over R1700 and my other line which was upgraded in October to a top up 350 was now charged in December at over R700 as well! At the same time, my numbers dissapeared off from my Vodacom App!!! I have 5 lines and now only 2 is showing! It is the same as when I go online from a computer so it is NOT the app! I received a SMS update last Wednesday the 14th that my query was esculated. I was now informed that the queries have been closed????</p>