Second time dealing with Vodacom Repairs and for a second time now I have recieved bad service

<p>I took my Hauwei P8 in for the repairs of a cracked screen. Apon inquiry of my free screen replacement I was told that the cellphone comes with R2500.00 insurance/screen insurance. I asked multiple times as I had not recieved anything on paper and I was already booking my phone in for an assesment. I then started to recieve notifications on the status of the assesment, of which one sms was to say that my handset had an estimate of R1550.4 generated on my job number. I then phoned Vodacom repairs to query this, the technician then assured me that i was not liable for this amount as i am covered and I must ignore the sms and they will reply to it from their side. So I ignored the +10 messages. Then my insurance (sell sure - Vodacom in house insurance) contact me , asking if they can go ahead with the repair of my cell phone with an excess of R750.00, I then continue to tell them that i am under the impression that I am covered by Hauwei with R2500.00 screen insurance. They say they will follow up with the Vodacom branch I am dealing with and they will get back to me...</p> <p> </p> <p>They dont get back to me..</p> <p> </p> <p>I then recieve an SMS from Vodacom saying that my handset has been exchanged and dispatched and they will notify me when it arrives. Then another to say it is ready for collection.Great, all sorted and il soon have my handset back as per the agreement of R2500.00 free insurance.</p> <p> </p> <p>But wait. Due to Vodacom's history when it comes to repairing my handsets, I phone in to confirm it is ready for collection. The lady confirms it is ready and that i will be needing to pay a total of R750.00 excess. Well im sure you can imagine how impressed i was. I told her that i had not authorized the excess therefore i will not pay. She puts me back in contact with my insurance. </p> <p> </p> <p>My insurance then say that I had accepted the excess of R750.00 as per telecom and that is why they had gone ahead with it. Nothing in writing whatsover, nevermind that its a company cell phone and it would be expected that any excess would surely need to be accpeted and signed off by someone with signing power.(I would imagine?) Nevertheless, the Vodacom store technician contacts me direct quering the issue, i then explain to him that he had told me that i would not have to pay anything because i am covered, he then accepts and says he will get back to me but he might have to pay the amount himself if he does'nt resolve the issue. That was on Thursday.</p> <p> </p> <p>The next Monday (today) i phone in to confirm the status of my handset. He proceeds to tell me that he has requested my cracked device is sent BACK to my branch from JHB and that it is re-submitted for repairs so that the correct proccess can again take place. He also says that i accepted via sms that the repair is done, when HE is the one who said i must not reply to the sms's and that he will authorise repairs via SMS (So he clearly authorized my repair, but now is saying I authorized it)</p> <p> </p> <p>So now i wait another week for my cell phone to arrive in Port Elizabeth, and then I have to go through this whole process again. Dealing with the same branch that continues to give me problems. My previous device was also sent to JHB twice to get the screen replaced, the first time it came back the screen had not even been fixed even though it was clearly stated on the job card, my cellphone was gone for close to 2 months.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>