Second review after no solution offered from Vodacom.

A gentleman from Vodacom eventually gave me a call and promised to get back to me which he never did. The last msg left in my inbox on the 16th of July said that the neccesarry credits were processed & that the ITC Profile update will take 7-14 workings days. He never gave me his contact number. I'm also not able to contact him on the number he called me from. It doesn't ring and I therefor have no means to get hold of him. My Itc profile has most definitely not been updated as the attorney keeps on calling me, emailing me and increasing the amount. All of this drama has been going on for more than 3years for a non existing contract which has been cancelled more than 3years ago. The details are as follow:

14 Jul 2021, 19:11 Being charged&handed over for a Vodacom account that has been cancelled 3years ago. Nobody is able to assist me to get this resolved. It's now 3years later!Unacceptable!! Good day,

I've got a huge problem with a Vodacom account. I used to have a contract with them for many years but cancelled it 3years ago. Each and every year this time they hand me over to their attorneys but I don't have an account with them any more for 3years now.

I'm struggling to get through to Vodacom when dailing the following numbers given to me by the attorneys: ********************

The reason I get cut off and being unable to reach a consultant is due to the fact that you can only get transferred when the cellphone number you've entered registered on their side as being a contract number and I'm on prepaid.

The number that's been handed over is: **********. Ref nr for the account: **********91758. Attorneys: Mbd Inc.

I've called them numerous times and each and every time they tell me something different yet I did follow their instructions thoroughly through each time. I've spoken with Msidi, Lindidi en Spongile and tried my outmost best to get a reference number but they've told me that they are not able to give me one due to the fact that it is Covid time and they are currently working from home.

On the 15th of June I've spoken to Msidi. She told me that she has made a note on the system that this is a ********** case after I explained my entire situation to her and she said that it has been sorted out. She said that if she finds that it hasn't been resolved she would contact me or send me an email. The only thing I received was a sms stating that I owe the outstanding amount of R544.

Then I called again and spoke to Spongile. She said she wants a confirmation letter stating that I've paid last year's fees (R360) when also being handed over by them. She said that if I could send her last years proof she will write this debt off and it will no longer be effective. Unfortunately that proof is in my previous email adress. I no longer by any means have any access to it as I've been hacked. I did mention it to her but her advice was that I need to do my best to try and find it. I once again received a sms stating that I owe them the outstanding amount.

I once again called them and spoke to Lindidi on the 23rd of June. She told me that I need to send them an affidavit + a certified ID with 3of my signatures on in order to get this resolved. I did that on the same day she asked me to (23rd) and did email it straight away. Yet what I received was a sms stating that an urgent payment needs to be made and that I've only got 10days left.

Please could you assist me as I've emailed them 5times (3different email addresses they've give me) and yet when calling them they say they haven't received any emails from me. How is this even possible? One was clearly stipulated in the account I received via email. From my side it reflects as being send and delivered.

This has now being a non-stop recurring problem and each and every year. The amount doubles every year and currently increases almost daily due to interest being added. I can't keep paying for absolute nothing in return. They keep on doing this to me annually and I never receive a monthly account from Vodacom as I no longer have any account or contract with them. They keep on pushing me to make an urgent payment. Should I make the payment they will be off my back for a year and next year this time I would have the exact same problem and situation. Its been like this year in and out. Therefor this can't be left like this and needs to get resolved once and for all please! I'm a pensioner and can't afford to pay for this and to struggle like this without end!

I'm going to attach the account as well as the documents I have send them via email which they keep on telling me they've never received. Please I'm in serious need to get this resolved as it's an urgent matter and a huge problem to me. Would you please have grace on me and assist me as I've tried every possible thing from my side without any success. I've called them yesterday again but their office was closed due to the looting.

Please feel free to contact me if you need any more information or got any further questions.

I thank you.

Kind Regards, Mrs. E. Pretorius