NZ
Nico Z
1 reviews | Active since Sept 2021
12 Oct 2021, 08:30
Second Post - Vodacom bad service
My second post. - Vodacom only rep**** that they take note of my dissatisfaction. We have been a client fot 30 years. The last 10 years we don't receive the service we require. They do pick up the dropped calls, even when they phone us, and gives me minutes ... but AFTER HOURS ... I can't phone my clients AFTER HOURS to ask for work. They make promises they can't keep. They promised to replace or repair the 4 boosters on my property , but only one was done. They promise to provide service but don't. We have line of site of a VODACOM tower but NO SIGNAL. Not even data.
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Replies (2)Vodacom's replyOfficial
12 Oct 2021, 11:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2021, 11:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Oct 2021, 13:33Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Network Team. Kindly allow our team to address this matter as constant tests are being conducted in order to resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2021, 13:33
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Network Team. Kindly allow our team to address this matter as constant tests are being conducted in order to resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
