CA
Craig A
1 reviews | Active since Mar 2009
01 Mar 2019, 05:09
Second ******* Price increase in 3 years
Second ******* price increase in 3 years. First off their service is shocking, very little works on their website (for example, I can only see itemised billing for 2016!!!), When loading data, it splits into "Night Owl" data, meaning you get half the data... I agreed on a price, you CANNOT just change it whenever you feel like it (you did this 3 years ago as well). The other kicker is that Vodacom is making BILLIONS of profits, the average consumer has no disposable income and you are just adding this onto them. You can afford to pay the costs, not us
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Replies (2)
Vodacom's replyOfficial
01 Mar 2019, 07:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2019, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Mar 2019, 11:42Dear Craig,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply06 Mar 2019, 11:42
Official
Dear Craig,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)