Second HelloPeter visit - Vodacom promised (twice) all was resolved but did nothing!

<p>Right, so this is a follow up to a previous article posted on this site, I am absolutely speechless at how Vodacom operate and treat their customers. After having been called from Vodacom directly and also from the Vodacom store confirming that my issue had been resolved... well guess, what, Vodacom fixed nothing and I have been incorrectly billed repeatedly. Today I phoned the call centre, I spoke to a consultant who gave me the following ref nr 1- ********** ********** and advised it would take another 7-14 working days to resolve...which means another month of incorrect billing. This consultant then transferred me back into the client services queue, who then transferred me to the finance department - who simply asked me to hold and terminated the call. I have been with Vodacom for about 10 years now....I would like to cancel completely and would strongly recommend that anyone considering Vodacom realise how completely inadept they are. So lets here the next load of nonsence!</p>