Second ********** upgrade

I have never been so frustrated and angered by anyone like I am by you guys. About 2 weeks ago when I tried to do a sim swap it was not successful and it kept on giving an error message both at the shops (vodacom 4u and vodacom chatz at carnival mall) and on the phone (Bongane from solutions was helping me). On the 27th December I got a call from Erica (at vodacom broadacres in fourways) telling me that there has been an upgrade done on my number by the user name sonapraj on the 24th of December. So how is it so easy for someone to do a ********** upgrade and yet me the owner of the number I couldn't do a sim swap? Please help in sorting this out, it's really frustrating and tiring now, I can't be running up and down trying to sort out your mess, I have a new born baby and I really can't be running around like a headless chicken asking for ama affidavits and scanning copies again for your negligence ☹️. Please cancel this ********** upgrade and give me back my number, it's been long overdue now. What's even more frustrating is the fact that I've been calling and even sent you guys a message regarding my problem about a sim swap yet someone upgraded my number **********ly while waiting for the sim swap to get sorted, what's even worse is that this is the second ********** upgrade in a space of about 3 months, So now I'm gonna have to go through the same process I went through not so long ago, they gonna take forever to sort it out until I report it to the ombudsman again ?. Now I'm stuck with a contact SIM card that doesn't work cause they couldn't do a sim swap and yet someone managed to do a ********** upgrade ? and also considering the fact that I was told to pay the outstanding balance for the sim swap to be successful and I did but it still failed but a ********** upgrade was successful