SECOND FOLLOW-UP: Urgent Refund and Resolution Required

Dear Vodacom Consumer Website Team,

I acknowledge receipt of your automated response advising that a consultant will contact me in due course.

However, I am still waiting for feedback and, more importantly, my refund. It is unacceptable that this matter remains unresolved while unauthorised deductions continue to affect my account.

This serves as a formal follow-up. I require:

Immediate feedback on the status of my complaint

Confirmation of the refund amount

A clear timeline for when the refund will reflect

Please treat this matter as urgent. Should I not receive a satisfactory response within 48 hours, I will escalate the complaint further to the relevant regulatory authority.

I expect prompt resolution.

Kind regards, Doctor ***