Second Disappointment With Vodacom

<p>After upgrading my contract on the 01/10/2016, I waa under the impression that all was well and my new contract package would kick in from the 01/11/2016. Today being the 01/11/2016, I see that my old contract package is still active and none of the new benefits have come through. This is totally unacceptable as I called Vodacom retentions and they have stated that my contract had been upgraded and cancelled on the 01/10/2016. How is this possible when, to my knowledge everything was processed. Disappointing service yet again from Vodacom. Answers please#</p>