*****Second complaint****** Vodacom app proof of purchase for failed transaction

ORDER E*** for 1GB data purchased on 16 October 2022 through the vodacom app FAILED but the funds were deducted from my bank account.

Was informed to contact my bank as the payment portal terminated and vodacom did not receive the payment.

My bank has request a receipt of the transaction which which I do not have.

I have sent a mail to *** on 5 & 11 Dec 2022 requesting proof of the transaction/receipt of the purchase as the bank did not accept the mail from eshop stating the session has expired.

Received 2 feedback mails on 15 Dec 2022 @ 4:44 & 4:51 with message:

"Error message: Something went wrong while processing your transaction. Please contact your bank for further assistance."

Could a vodacom representative please contact me as this matter is still not resolved?