Second complaint in two days...

Item: Vodacom
Rating: 1
Author: Charlene H

So after my complaint yesterday, I still have not been contacted to resolve the issue. I was told that I must get a ticket number from the Customer Care line and that my line will be unlocked. Well it is a day later and STILL NOTHING HAS HAPPENED!!!!!!!!!! I'm starting to think Vodacom get a kick out of frustrating their clients.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

07 Sept 2017, 13:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply07 Sept 2017, 13:57

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Charlene H's updateReviewer Update

07 Sept 2017, 14:16

Oooh.. How cute. Another copy and paste response.

Charlene H's update07 Sept 2017, 14:16

Reviewer Update

Oooh.. How cute. Another copy and paste response.

Charlene H's updateReviewer Update

08 Sept 2017, 10:55

STOP PHONING ME ON MY WORK PHONE!!!!!!!!!!!!!!!!!!!!!! STOP PHONING ME AT ALL!!!!!!!!!!!!!!!! REPLY TO THE EMAILS I HAVE SENT - I WANT ALL COMMUNICATION IN WRITING!!!!!!!!!!!!!

Charlene H's update08 Sept 2017, 10:55

Reviewer Update

STOP PHONING ME ON MY WORK PHONE!!!!!!!!!!!!!!!!!!!!!! STOP PHONING ME AT ALL!!!!!!!!!!!!!!!! REPLY TO THE EMAILS I HAVE SENT - I WANT ALL COMMUNICATION IN WRITING!!!!!!!!!!!!!