Second Complaint due to not being Called as per response in the first Complaint: MISLEADING & DECEPTIVE REPRESENTATIONS

I was called by Vodacom for an upgrade to my cell phone number for the 1st of April 2018. I went through to the Vodacom store to upgrade. I was only informed on the R150 fee that I will have to pay for the upgrade which I was happy about and paid with no dispute.

Today which is the 19th of June 2018, I called Vodacom to cancel my other contract (I have 2 contracts) and the voice over on the customer like I dialled (155) informed that the contract ends on the 31st of July 2018 (which was alright and understood) however the amount on my invoice did not make sense to me it was an amount of R950, which may not seem great to many however it was not budgeted which makes it greater in my wallet. I spoke to a consultant to assist me and she advised on costs that I was not aware of on the time I upgraded in the store.

Because my old cell phone was not fully paid I need to pay the phone off for the next 3 months which was not explained to me. How can I pay for my old phone when I was told my upgrade is up in April? Had I known and being informed at the Vodacom store before my upgrade I would have rather waited until my phone is fully paid and then upgrade after.

Vodacom has to train their staff to tell you the terms and conditions before an upgrade now I need to figure out where to find the extra money to pay because of staff not informing customers.

This is a violation of the South African Consumer Rights on the subset 3 section b and I quote:

c)RIGHT TO PROTECTION AGAINST FALSE, MISLEADING OR DECEPTIVE REPRESENTATIONS:

Suppliers are not permitted to provide false, deceptive or misleading representations regarding services and products.

I was misled by not being informed of the extra charge that I will need to pay and therefore I committed to an upgrade by lack of information.

Please advise Vodacom how will this be resolved?