Second complaint as first one not resolved

So I layed a complaint about the pathetic service I received when my phone came back not fixed and apparently can't be fixed. Then I received an email from a Dominic asking the model of the phone and job number. However till today a week later. My complaint hasn't been resolved and no solution to my problem and I'm sitti g without a phone. But you don't forget to take your debit order every month do you. Now the warranty is either still expiring this month or already has so why must you bother with this complaint.