Second Attempt with Vodacom

Thanks to hellopeter for the response from Vodacom on 11 December 2019. How-ever, all I got from Vodacom was a phone call ( Mr Lance Gurling) and his assurance that the issue will be resolved, i.e. (1) Confirm I have not been Blacklisted, (2) Refund My money they *******ly deducted in September, October, November, December 2019, and January 2020. This after receiving the tablet back in stock in June 2016 as per their reference number: 1-***0 691. I received an SMS, Thursday 9 January 2020 as follows: " Dear VODACOM customer. Your service request with reference number EC-1SNQ-2FN28S has been closed. Thank you Vodacom." That was it! In fact, I have not been refunded what they stole and has my name been cleared as they and their tracer company VVM (Van De Venter Mojapelo Debt Collectors) threatened to do?? I just hope that they have not done the same to other customers?