Sealed tablet awaiting collection for 2 years

Dear Vodacom, I am writing with regard to poor customer service that I have consistently received over a contract that I was misled into renewing and, subsequently, failure by your customer service division to address my concerns regarding the contract. This has been going on since October 2020. In October 2020, I renewed my contract for one of my numbers. The terms of the contract was me receiving a Lenovo tablet and monthly data. I had in fact called the customer service division to cancel this particular contract and was misled by your representative into taking the contract, as she indicated to me that all the data that I had not used pertaining to the number was still available and had accumulated to a substantial amount. From an economic perspective, it made sense for me to renew the contract so that I could make use of data that I had not used, even though I had paid for it for a couple of years. The tablet was delivered. In less than 7 days, I realised that I had been misled and contacted your customer service department to cancel the contract and have the tablet, which was in any case not even delivered with a sim card. I was told that your employees would have to go through call records to verify my side of events. They did verify and said that arrangements would be made to pick up the tablet and for the contract to be cancelled and this was never done. I called again several weeks later raising this issue, and once again, I was told that there were records of me having called to cancel the contract in time soon after receiving the tablet, and that arrangements have to be made during the week (I had called on a Saturday) by Vodacom to pick up the tablet and cancel the contract. This was never done. It has been 1 year and 8 months of me being charged for a contract that I have long asked to cancel, paying for a product that I am not using. The tablet is still sealed and everytime I have gotten a consultant to listen to my story, I was told that Vodacom will come fetch their tablet and obviously this has not taken place for well over a year. I would like this matter to finally be put to rest as I am not prepared to lose anymore sleep over the complacency of your staff. I would like to cancel the said contract and I expect to be refunded for the monies charged on my account for this particular contract and service, that have been useless and costly to me for this long.

This is the second time I am complaining about this issue on this platform and it was never resolved. See: https://www.hellopeter.com/vodacom/reviews/sealed-tablet-awaiting-collection-and-a-request-for-a-refund-*** It's also probably the 100th time I am bringing the matter to your attention, but you have consistently failed to resolve it when I contacted your Customer Service.