1 reviews | Active since Jul 2010
***** the Customer!
I could have upgraded in April 2015 already. What stopped me? Purely Vodacom's getting rich quickly scheme prevented me of committing to the extension of my contract. I started the waiting process. Waiting for the prices to come down. My previous upgrade was the S4, at that time a long awaited phone for the market. Not a cheap phone at that moment.<br> But Vodacom you cater for the rich now!<br> I wanted to upgrade now and make use of the summer deal currently running up to the 6th of January 2016. What you don't have stock? 1st of December already! Not only do you have nut prices on your phones / contracts, you don't have stock! Oh you can back order, but then I will be waiting for the phone 3 to 4 weeks and no guarantee will be given that I will receive the free gift!<br> I've been a customer with Vodacom for quite a long time, thus I can see the trend this company has with their customers. Somewhere in in mid July I was informed by an employee of vodacom that they can look at my contract and add data to the contract at no additional costs. Because of me being a long time customer.<br> A few months down the line, this long time customer is of no value to this company called vodacom anymore.
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
