Scoundrels!!!

My 81 year old Mother's phone was ******.

She has insurance through Vodacom and merely wanted to pay her excess and receive a new phone. Her Vodacom contract was due to expire at the end of September, but since she is retired and her contract with Vodacom was nearly double the price for a lot less airtime, data, etc than that of another service provider, it was decided that when her contract ended in September, she would not continue, but move to the other service provider.

When she went to the Vodacom Shop in Cresta with her Police Report & Case Number, she was 'assisted' by Vaughan Timm. In stead of just replacing her phone, he extended her contract for another 2 years. I luckily spotted it and contacted him and told him to cancel the contract immediately and just replace her ****** phone. My Mother paid her excess, received her replacement phone, but Vaughan Timm never cancelled the contract.

It is disgusting that someone would prey on an elderly Lady by giving her an extension, because if he just replaced the phone, he would not have received commission!

I have been to the Cresta Vodacom Shop twice and my Mother has also gone there on her own, but the contract is still not cancelled as their excuse is that "they have become very strict on reversals"!

This extension of her contract was purely done for the financial gain of Vaughan Timm. I have recordings where he assured me that the contract would be cancelled, but clearly that never happened.

This extended contact MUST be cancelled before 31 August 2023, as my Mother needs to give a month's notice to Vodacom, as she is moving to the other service provider from 1 October 2023.

It is a disgrace that Vodacom would still argue that my Mother had signed for the extension, when she was actually under the impression that the paperwork she was signing was for her insurance claim. If this was an extension of the contract, why would she have paid an excess that they a record and why is it taking so long to cancel the extention???

Should this matter not be resolved by Friday 25 August 2023, I will publish this writing on Hello Peter and all other Social Media platforms to name & shame everyone involved and expose this dubious transaction...

My Mother had called in to CANCEL her contract, but once again Vodacom was ***** & put her on a month to month contract!

She now can not port her number!

This is UTTERLY DISGUSTING!!!