LK
Latoya K

1 reviews | Active since Aug 2018

30 Apr 2019, 18:40

SCORNED VODACOM CUSTOMER.

Alright, so since you guys want to be petty, let's do this again.

I need you guys to explain to me why you're making me pay for something for 4 years when even when my contract has ended in 2015 and I had already told you to close it. I went to your branch at Eastgate where I got the damn sim card and guess what your stupid people told me? That I should call and there's nothing they can do. Now, I'm under credit bureau. I spoke to one person who told me that you'd reimburse me for all the times that I have not used the sim card because YOU DECIDED TO BLOCK THE SIM CARD A FEW MONTHS BEFORE THE CONTRACT ENDED. OF WHICH I NEVER USED EVER SINCE. I NEVER GOT REIMBURSED, INSTEAD, I KEPT GETTING CALLED THAT IM OWING YOU MONEY WHEN MY CONTRACT ENDED, THE PHONE STOPPED WORKING IN 2016 AND THE SIM CARD GOT BLOCKED BY YOU GUYS IN 2015. FIX THIS ****! IM TIRED OF YOU EVIL ****S!

REGARDS, A SCORNED CUSTOMER

0
Replies (3)
Vodacom
Vodacom's reply30 Apr 2019, 19:43
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 May 2019, 11:09
Official
 Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know should you need further assistance, alternatively contact our Legal Team on *** or email *** for further assistance. 

Vodacom Consumer Website Team 

Best regards,

LK
Latoya K's update05 May 2019, 12:43
Reviewer Update
You DID NOT try calling me. I have tried calling you guys and speaking to all your customer services people. YOU should fix it. I've tried everything on my end. Tell your legal to contact me. Thanks.