Schoking resolution timelines - Vodacom

Item: Vodacom
Rating: 1
Author: Anina B

It is now almost 6 weeks and my SIM card issue has still not been resolved ! The only feedback that I have received since my last review is that it is receiving attention and will take time. How difficult can it be to cancel a SIM card so that the Customer can do a simple SIM swop ?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Sept 2018, 09:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply06 Sept 2018, 09:10

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Anina B's updateReviewer Update

06 Sept 2018, 10:30

Morning. Dean, one of your consultants contacted me a few days ago and has been in contact. However it is just astounding how this issue could not have been resolved in a very short space of time. I hope to hear from Dean again today with a complete solution

Anina B's update06 Sept 2018, 10:30

Reviewer Update