Schoking after 17 days - still no resolution to complain

17 days after my first complain, and the problem is still not resolve, with still no resolution to my query. Is this how Vodacom treats their customers? and comes month end, then they take their debit order. Are we happy to sit with this ****py level of service we receive from a company like them? are their customers that pays their salaries, not important?