SM
Sadiq M
1 reviews | Active since Dec 2010
14 Jul 2020, 12:03
Schoking !!!
App**** for a contract about a month ago. I have heard absolutely nothing since.
I called in a few times and had the call cut on me. Eventually I am told that there is no stock and has been placed on back order.
Don't offer a device if you don't have stock. Or, tell your customers that there is no stock and give us an expected date of arrival.
Now, I can't even cancel this. They will definitely make a mess of things. So I am basically stuc****
Service representatives are a nightmare to speak to. They are actually powerless and have no clue as to what is going on.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jul 2020, 13:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2020, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jul 2020, 14:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You have confirmed that you did speak with our Sales Team and provided feedback with regards to your order. Kindly be advised due too stock availability from the supply some devices are temporary not available. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2020, 14:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You have confirmed that you did speak with our Sales Team and provided feedback with regards to your order. Kindly be advised due too stock availability from the supply some devices are temporary not available. Regards Consumer Website Team
Best regards,
SM
Sadiq M's updateReviewer Update
28 Jul 2020, 16:32Thank you for the response.
I have still not been given a date or even an estimated date to expect delivery.
The sales representative said that the device will be delivered 2 weeks ago.
And still nothing.
This is absolutely shocking.
I have still not been given a date or even an estimated date to expect delivery.
The sales representative said that the device will be delivered 2 weeks ago.
And still nothing.
This is absolutely shocking.
SM
Sadiq M's update28 Jul 2020, 16:32
Reviewer Update
Thank you for the response.
I have still not been given a date or even an estimated date to expect delivery.
The sales representative said that the device will be delivered 2 weeks ago.
And still nothing.
This is absolutely shocking.
I have still not been given a date or even an estimated date to expect delivery.
The sales representative said that the device will be delivered 2 weeks ago.
And still nothing.
This is absolutely shocking.