SCHOCKED AND DISGUSTED WITH VODACOM EMPTY PROMISES!!

After receiving no customer service or response FROM VODACOM AFTER 7 MONTHS I have no other choice to voice my frustrations to hopefully get feedback and a REFUND!!!

In November 2018 I signed up with Vodacom as they had a Fibre special. The special was uncapped fibre line at R550 p.m. and while we wait for Frogfoot to install the fibre in our home Vodacom will give a modem with FREE100GB p.m. until the fibre is installed. We never received any communication from Vodacom besides me phoning in and receiving empty promises that the Manager Dean or Sophia will get back to me. Instead of receiving customer service Vodacom did the opposite and changed my contract to the 100 GB P.M. which works out R50p.m. more than the fibre line and it is CAPPED. They have continued billing besides me phoning in several times to ask for feedback for when fibre will be installed and after several phone calls I decided to cancel the installation. It has been more than 4 months after my request to cancel and NOTHING.

To escalate the matter on my side I reversed the debit order but before doing so I phoned Vodacom to inform them that I will reverse the debit order as I have received no response and this is the only way I will hopefully get a reaction from Vodacom. Dean the former now manager at Vodacom advised that I should do it and gave me reassurance he will escalate it from his side and Vodacom wont blacklist me. All Vodacom did was cut off my internet and handed me over to a debt collecting company. I was forced to go to a Vodacom shop to pay plus penalty as my work relies on internet. It took Vodacom 2 hours to find my account to pay. My ID number and account number on my statement COULD NOT BE FOUND!

After the above I received e-mails saying the status of installation is open and then another e-mail with status closed. Then a phone call from Vodacom to ask when the fibre can be installed after 50 phone calls to Vodacom to get feedback on my account and then me cancelling.

The communication within Vodacom is shocking. I was told notes were added to my SR number but every time I phone in I have to explain everything again. 7 month history is a lot to say over and over and over again.

I was contacted by another manager Phindile Zidi which is another person at Vodacom giving empty promises that they will get back to me. He said he will get back to me in 48 hours because there is a lot of phone calls to listen to it is NOW 2 WEEKS and no response.

What I want from Vodacom is an official notice saying my account is canceled and to refund the debit orders wrongfully taken from my account. The debit order is for services not delivered from Vodacom. I signed a fibre contract and I DID NOT receive a fibre line. I DID NOT sign up for 100GB Capped contract.

Lets see what nonsense Vodacom will come up with to cover themselves.