Scanmed by Vodacom

Has anyone else been ****med by Vodacom?

I got a call a month or two ago offering me a free laptop and reduced subscription on my account. The consultant says its cause I had been a loyal customet. I thought a bit strange but the consultant assured me I would not pay a thing and it would not affect my Upgrades. After this call I called Vodacom and they said it was legit and that it was in fact a Vodacom Consultant that phoned me. I reiterate that I was told and I asked her to confirm a few times that I would not be charged and that I would also get a reduced subscription on my monthly billing. She confirmed no I would not pay a thing. Its a reward.

A month later I get a quote for over R600 and I am being charged for this laptop.

I have called to complain and find out whats going on but they are so unhelpful sending me through to different departments.

I asked for the call recording of the conversation. I can almost guarantee that this call recording is going to go "missing".

I was ****MED by Vodacom and I have been a loyal customer for 20 years!!

I cant wait for all my contracts to come to an end because I am leaving!!