Scandalously high data charges
<p>I would like to warn everyone of Vodacom's scandalously high out of bundle data costs. I recently used my phone as a hotspot when doing a presentation & needed internet connection. During my demo I received an SMS saying that I was out of data & that I could buy 5GB of data by replying 1, which I did. I stayed connected & I continued with my presentation under the impression all is ok. On my return to my office I checked my Vodacom app to see how much data I used only to be shocked to see my bill thus far for data usage is R3955!!!! The data I thought I'd bought did not go through so I was then charged out of bundle rates. It is shameful that Vodacom can get away with charging these kind of rates</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per telephonic discussion,credit was processed.
Best regards,
As per telephonic discussion,credit was processed.
Best regards,
