1 reviews | Active since Nov 2016

29 Nov 2016, 20:27

Scandalously high data charges

<p>I would like to warn everyone of Vodacom's scandalously high out of bundle data costs. I recently used my phone as a hotspot when doing a presentation & needed internet connection. During my demo I received an SMS saying that I was out of data & that I could buy 5GB of data by replying 1, which I did. I stayed connected & I continued with my presentation under the impression all is ok. On my return to my office I checked my Vodacom app to see how much data I used only to be shocked to see my bill thus far for data usage is R3955!!!! The data I thought I'd bought did not go through so I was then charged out of bundle rates. It is shameful that Vodacom can get away with charging these kind of rates</p>

0
Replies (2)
Vodacom
Vodacom's reply30 Nov 2016, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Dec 2016, 10:37
Official

As per telephonic discussion,credit was processed.

Best regards,