GA
Gert A
1 reviews | Active since Jul 2016
10 Oct 2020, 10:38
Scandalous.
Published review here longer than a week ago, reporting that the My Vodacom page does not display airtime and data correctly. Was informed that vodacom rep**** to me directly. NOT TRUE. Also, the problem still persists. How the heck can a company like this not, firstly be unaware of their web problems and secondly not fix it??? Pathetic.
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Replies (2)
Vodacom's replyOfficial
10 Oct 2020, 11:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2020, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Oct 2020, 11:45Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly provide screen shots of the issue you currently experiencing and email to ***. Please enter your cellphone number in question in the subject line and add a detailed description of the issue experienced. Kindly check your balance via the *135# menu in the interim.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly provide screen shots of the issue you currently experiencing and email to ***. Please enter your cellphone number in question in the subject line and add a detailed description of the issue experienced. Kindly check your balance via the *135# menu in the interim.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2020, 11:45
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly provide screen shots of the issue you currently experiencing and email to ***. Please enter your cellphone number in question in the subject line and add a detailed description of the issue experienced. Kindly check your balance via the *135# menu in the interim.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly provide screen shots of the issue you currently experiencing and email to ***. Please enter your cellphone number in question in the subject line and add a detailed description of the issue experienced. Kindly check your balance via the *135# menu in the interim.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,