CL
Cilla L
1 reviews | Active since Apr 2018
30 Jan 2020, 09:57
****s through Vodamail
I am being ****med at R20 per day through two Vodamail SMS's. The message reads: 'Welcome! You have successully subscribed to Teensup free for 1 day, thereafter you will be charged R10.00 each day. To cancel the service use *135*997#.' The same message is sent for VR 360 Planet. I never subscribed to these channels, and according to Google research the number *** from where the messages are sent is associated with ***** so I haven't responded to their cancellation instructions. To try and report this to Vodacom is impossible as their Tobi site is frozen and does not accept messages.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Jan 2020, 10:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2020, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CL
Cilla L's updateReviewer Update
30 Jan 2020, 10:59I never gave out any information at all. This was two SMS's sent through Vodamail that just announced that I was subscribed - without any interaction or input from me and that I should respond to the give number (which is associated with ********** behaviour) to cancel.
CL
Cilla L's update30 Jan 2020, 10:59
Reviewer Update
I never gave out any information at all. This was two SMS's sent through Vodamail that just announced that I was subscribed - without any interaction or input from me and that I should respond to the give number (which is associated with ********** behaviour) to cancel.