SS
Sivu S
1 reviews | Active since Jun 2022
19 Aug 2022, 01:48
****mists!!!!!!!!
If I could rate this without a star, I would. I’ve only been with Vodacom since February this year and I regret it so much. I took a contract with them in February for an iPhone 13. All of a sudden in July I’m being billed double the amount I usually pay. When I follow up on this, I realised there is a second device added to my contract. No one can tell me where this device comes from and I’m still struggling for them to cancel it off my account. My contract bill is R745 for my phone, but last month I was somehow billed R2402!!!!!!! I’ve been trying to get a refund for almost 3 weeks now, with no success. They said they’d refund over R1500, which they initially sent to my Vodacom account so they won’t debit me for the next two months. I requested a refund straight to my account which has been a struggle. They finally confirmed that I would be refunded to my account. I just received a refund from Vodacom for a whopping R93!!!!!!!! I would love to know where the rest of my money is and why it’s such trouble to get MY money back. My invoice for end August also still reflects the second device. This is really pathetic service from Vodacom and I’m highly disappointed and annoyed
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Replies (3)
Vodacom's replyOfficial
19 Aug 2022, 07:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2022, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Aug 2022, 11:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you have been assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2022, 11:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you have been assisted. Regards Consumer Website Team
Best regards,
SS
Sivu S's updateReviewer Update
23 Aug 2022, 12:07My issue is NOT resolved. I’ve been calling in for 3 weeks now to get my complaint sorted but nothing!!! I called again yesterday and they still insist that I will not get my refund, instead it has already been credited to my Vodacom account which I specifically asked them not to do. Vodacom has debited over R2400 off of MY account instead of R745 and now it’s difficult for them to give it back. I am not in arrears with my account and my debit is only for 28th. Vodacom cannot just decide to keep MY money and say they have credited my account with it. Your debit orders are already set so now what if they debit me again on the 28th as per my contract. Vodacom was supposed to refund me an amount of R1502 and I only got R93 instead. Can I get my money back!!!! Can Vodacom also finally cancel the second line which was added to my account which no one can tell me where it comes from. I have been trying for 3 weeks now to get this sorted and it’s still reflecting on my invoice for August!!!
SS
Sivu S's update23 Aug 2022, 12:07
Reviewer Update
My issue is NOT resolved. I’ve been calling in for 3 weeks now to get my complaint sorted but nothing!!! I called again yesterday and they still insist that I will not get my refund, instead it has already been credited to my Vodacom account which I specifically asked them not to do. Vodacom has debited over R2400 off of MY account instead of R745 and now it’s difficult for them to give it back. I am not in arrears with my account and my debit is only for 28th. Vodacom cannot just decide to keep MY money and say they have credited my account with it. Your debit orders are already set so now what if they debit me again on the 28th as per my contract. Vodacom was supposed to refund me an amount of R1502 and I only got R93 instead. Can I get my money back!!!! Can Vodacom also finally cancel the second line which was added to my account which no one can tell me where it comes from. I have been trying for 3 weeks now to get this sorted and it’s still reflecting on my invoice for August!!!