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Ntombi N

1 reviews | Active since Mar 2019

26 Jan 2021, 08:19

******** people

I tool a contract with vodacom in January 2018 and it ended 2020 February. Vodacom still continued to give me airtime and kept on debit my account. On the 1st of September 2020 i paid them R800 that was the outstanding balance and told the i am cancelling my contract. I was assured that my simcard is not a contract and is cancelled. Now when i try to take another contract with them they are telling me that i owe them R650. I am not going to pay a debt that I know nothing off. They say their calls are recorded I urge them to go back to 1st week of September and listen to their recording in my knowledge my contract was canceled i wont be ****med by vodacom. I am really disappointed ☹️ with their service

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2021, 09:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team