******** experts

Once again Vodacom have brought me to social media with yet another ****. How dare you have someone phone my father and tell him that "because he's been such a loyal customer" he will be getting extra minutes and data at NO additional cost and then hit him with a more expensive bill at the end of the month!!!!!! Not only that, but my father told YOUR agent that he was planning to downgrade, which he tried to do today only to be told that his contract was extended for another 2 years!!!! How DARE you!!!! At NO point did YOUR agent mention anything about extra costs or locking him into another 2 year contract!!!! What are your TCF rules??? Is this what you call ethical???