LL
Lizl L

1 reviews | Active since Dec 2021

26 Feb 2022, 13:33

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I don't know why I have to give a star to Vodacom to write a review. Vodacom phoned to give me upgrades om my mobile modems at no extra costs. I repeated the info they gave me. It was recorded on the 18/8/2021.My invoice doubled on every device. I spoke to customer care several times. They actually went into this, ruled in my favour, but blaming Mondo, Set the invoice straight and fixed the error, next month it was the same story, Phoned them again, they said then that there was no why that they can give the deal that was offered. Vodacom **** to me. I must return the devices to cancel the deal. I want to lodge this at the Ombudsman. This is unexpectable. I am cancelling all my contracts with Vodacom. Fibre, cell, and modems

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Replies (1)
Vodacom
Vodacom's reply27 Feb 2022, 12:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team