LN
Lindokuhle N
1 reviews | Active since Feb 2019
05 May 2021, 19:03
******** a pensioner!!
I don't know how many times we have been contacting vodacom regarding being overcharged!! My mother is a pensioner and apparently last month there was an upgrade done but she did not commit to anything now we are told that she cannot cancel that upgrade until 3 months. Whose fault is it? Can vodacom stop ******** a pensioner as I am now forced to take further actions! This is the 4 month you are over charging a pensioner. I think it's best for now that she changes banks! This is unacceptable and brutal!
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Replies (2)
Vodacom's replyOfficial
06 May 2021, 07:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 May 2021, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2021, 11:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedabck was provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply17 May 2021, 11:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedabck was provided, your query has now been resolved. Regards Consumer Website Team
Best regards,