********!!CHEATS

SO VODACOM ARE ********!! EVERYTIME I WRITE A REVIEW I GET AN SMS ADVISING THAT THE QUERY HAS BEEN CLOSED- BUT I DONT EVEN RECEIVE A RESPONSE FROM THEM ?? I WILL KEEP POSTING UNTIL THEY REFUND MY MONEY !! BELOW WAS MY COMPLAINT ..

Vodacom is owing me money, and they are taking their own sweet time in refunding me!!! They deducted money from my account for a phone that was returned back to them due to incorrect cell phone number that they had allocated to the contract( ********** 665) . They made an error with the contract. Then i was told to return the phone as they were going to have to cancel that contract. This was beginning of March. Then end of April i get a bill from them ?? i have spoken to so many different people from the call centre and they just keep causing more delays. i reported this on the 25th of April when i saw the deduction from my account- then on the 29th of April i received a call advising that i will get my refund within 24 hours. i then called 3 days later as there was still nothing in my account- and this time i am told that it will be credited to my vodacom account, and not my bank account??? Like hello ?? i need the money in my bank account asap- i am sitting with a debit order that has bounced already due to no funds!! on the 6th of May i called them again, and spoke to Mr. Phindile zibi who confirmed that i will get the funds latest Friday the 10th of April. Then on the 8th of May i get another call from him advising me of another delay that is being caused by some other manager who is not giving them authorisation for my refund !! So now you guys just *****, and refuse to refund ? Believe me vodacom i will never take another contract with you again ever! i have taken plenty of vodacom contract in the past, but you have now ruined that relationship - this is daylight robery. i want my money back, and i want it by the 10th of May, and on top of that i need to be compensated for all the financial inconvinience !! IF YOU CLOSE THIS QUERY WITHOUT REFUNDING ME- I WILL KEEP POSTING