EN
EMMA N

1 reviews | Active since May 2019

12 Mar 2023, 13:43

********, POOR SERVICE AND *****

I am due for an upgrade but I didnt want to upgrade because I have 2 contract with vodacom so my plan is to cancel the contract and be left with 1. On the 28th they called me advised that their service is changing month but I will continue to paying the same amount and ok only to find out their upgrading the contract which I told them a numerous times when they call that I want to cancel but they advised that I must call 30 days before end date- becarefull vodacom are ********. when I requested for the recording they couldnt provide it saying it was one of their agent that called me so they dont have a copy but they always say '' CALLS ARE RECORDERED''

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Replies (1)
Vodacom
Vodacom's reply12 Mar 2023, 15:17
Official
  Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team