YV
Yana V
1 reviews | Active since Oct 2009
06 Apr 2021, 17:45
********! Migration means pay us more
I was called by Vodacom to tell me they wanted to migrate my line, as an added value where i would get more data & save money. I asked what the catch was and they said no catch, they want to reward their customers. I received my invoice this month and it's R300 more than before, and it's impossible to contact anyone to reverse it, i have 30 days apparently. This is a **** i tell you. Contact me immediately. It's unacceptable.
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Replies (3)
Vodacom's replyOfficial
07 Apr 2021, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Yana V's updateReviewer Update
15 Apr 2021, 11:54No, this was a Vodacom representative that upgraded me from a red premium to a red XL by lying and telling me it's a line migration value add which was just going to offer more data. This is your hired call centre, nothing to do with phishing. Please reverse this immediately, no one has contacted me STILL!!!
YV
Yana V's update15 Apr 2021, 11:54
Reviewer Update
No, this was a Vodacom representative that upgraded me from a red premium to a red XL by lying and telling me it's a line migration value add which was just going to offer more data. This is your hired call centre, nothing to do with phishing. Please reverse this immediately, no one has contacted me STILL!!!
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Yana V's updateReviewer Update
15 Apr 2021, 11:55red VIP**
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Yana V's update15 Apr 2021, 11:55
Reviewer Update
red VIP**