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charlene C

1 reviews | Active since Sept 2012

08 Jun 2022, 12:30

******** JUST WANT TO GET YOU TO TAKE ADDITIONAL CONTRACTS

Hi

To whom it might concern .

The below email is in connection with below cell numbers and any number connected to below numbers

Our data contract came to a end in December 2021 we extended our data package and we advised consultant that we are purchasing property and we are actually looking at Fibre the consultant did advise it wont be a problem when we move we should call and we can then change over to Fibre what she didn’t advise is that there will be a cancelation fee which is ridiculously high .

I have been sent from pillar to post the past few days to try and switch over to fibre but all Vodacom is saying please take out fibre the they will cancel the data package but no one wants to put any thing in writing so once I take out the Fibre package I will get a surprise and still have an additional contract with them .

0
Replies (1)
Vodacom
Vodacom's reply08 Jun 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team