SM
Selejane M
1 reviews | Active since Dec 2021
08 Mar 2022, 19:18
******** , ***********
Everytime I do power hour they deduct my money and send confirmation that it's activated . I bought power hour for 3 days before 60 min on 1st day they would sms me to tell me my 60 min has finished , 2nd day I phoned Vodacom knowing I had power hour instead they took my available airtime and they say my power hour minutes is finished ,today the 8th it was supposed to be my last day of power hour I don't any minutes. They don't even care to resolve this it's the 3rd time this is happening.
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Replies (2)
Vodacom's replyOfficial
09 Mar 2022, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2022, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2022, 13:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that the feedback provided is correct. We have reviewed your account and can confirm the 60 mins were depleted. Also note that as part of the T&Cs for using the service please note the below:
Once a customer has used up the 60 voice minutes, they will begin paying again for voice calls made to Vodacom cellphone numbers at their current price plan rate. Thus, if a customer's Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate, please refer to T&C's below:
https://www.vodacom.co.za/vodacom/terms/power-hour-terms-and-conditions
Regards Consumer Website Team
Once a customer has used up the 60 voice minutes, they will begin paying again for voice calls made to Vodacom cellphone numbers at their current price plan rate. Thus, if a customer's Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate, please refer to T&C's below:
https://www.vodacom.co.za/vodacom/terms/power-hour-terms-and-conditions
Regards Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2022, 13:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that the feedback provided is correct. We have reviewed your account and can confirm the 60 mins were depleted. Also note that as part of the T&Cs for using the service please note the below:
Once a customer has used up the 60 voice minutes, they will begin paying again for voice calls made to Vodacom cellphone numbers at their current price plan rate. Thus, if a customer's Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate, please refer to T&C's below:
https://www.vodacom.co.za/vodacom/terms/power-hour-terms-and-conditions
Regards Consumer Website Team
Once a customer has used up the 60 voice minutes, they will begin paying again for voice calls made to Vodacom cellphone numbers at their current price plan rate. Thus, if a customer's Power Hour bundle runs out while on a call, the customer will be billed at their applicable price plan rate, please refer to T&C's below:
https://www.vodacom.co.za/vodacom/terms/power-hour-terms-and-conditions
Regards Consumer Website Team
Best regards,