LM
LINDIWE M

1 reviews | Active since Aug 2013

04 May 2020, 20:35

********

It's really upsetting thats as we are going through these difficult times as a Nation and trying out best to abide to the lockdown regulations and stand as one, one of our SA trusted networks Vodacom is plotting ****s on how to make money and rob us of the little that we don't even have.They added 1000 mins to my bill without my knowledge and I didn't even request it now my bill is standing at R1500 from R220 that i always pay every months. Vodacom is deliberately subscribing people into deals or packages without the customers consent as a way of making money.This behaviour is totally unacceptable and should not be condoned. I'm extremely disapointed by VodacomThis is not the time to rip people off and this is not the time **** your trusted and loyal customers

0
Replies (2)
Vodacom
Vodacom's reply05 May 2020, 08:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LM
LINDIWE M's update06 May 2020, 19:41
Reviewer Update
PLEASE FIND YOUR MASSAGE BELOW AND KINDLY REVERSE ALL YOUR MINUTES AS I DID NOT AUTHORIZE OR REQUEST ANYTHING TO BE ADDED I ONLY HAVE R220 THAT I ALWAYS PAY????Let Vodacom help make things simple for you.SMS PTP to 31050 if you will be making a payment of ????R798.40 within the next 5 days.