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The service I’ve received from Vodacom over the last week has been nothing short of disgraceful, I’ve been **** to and ****med.

I was contacted to upgrade my devices, which was clearly the biggest mistake I’ve ever made. The prices I was quoted by the agent was a ****, the agent clearly indicated that my upgrades on my devices would be cheaper, I confirmed this twice. These prices were also confirmed as cheaper by another agent a few days later. Only for me to find out yesterday that in actual fact the entire upgrade will be more expensive at the end of the month. If these upgrades are not corrected according to the telephonic upgraded amounts then I will be cancelling all 3 my device contracts.

Another agent also **** to me yesterday, when I asked the starting date of these new contracts I was told the 31st of December 2021. However my Phones contract was activated yesterday but neither of my other Devices were. Also when asking for my new contract I was told it is unavailable, well without this contract being sent to me I see these upgrades as *******.

I also received various sms messages for phone insurance and norton protection that has been activated on my account, I did not request either of these and want them removed immediately.

If the above is not corrected accordingly I will go to the media and get a lawyer involved. The debit order at the end of the month will also be reversed if its not the agreed quoted amount.