JM
Juneberries M
1 reviews | Active since Aug 2018
11 Aug 2021, 12:05
******** as usual
I placed a contract phone order my with Vodacom but I cancelled the phone before I got it and cancelled the insurance which would have come with the phone ... Vodacom has charged me for 2 months for this insurance and I’m angry.. DO NOT TAKE UP BUSINESS WITH VODACOM!!! I know them very well.********
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Aug 2021, 14:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2021, 14:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Aug 2021, 12:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Insurance Partners for further assistance. Based on the feedback provided, the team has assisted and de-activated the insurance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Insurance Partners for further assistance. Based on the feedback provided, the team has assisted and de-activated the insurance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2021, 12:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Insurance Partners for further assistance. Based on the feedback provided, the team has assisted and de-activated the insurance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Insurance Partners for further assistance. Based on the feedback provided, the team has assisted and de-activated the insurance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,