MM
Mashudu M

1 reviews | Active since Apr 2022

15 Nov 2022, 16:07

******** and no accountability.

Vodacom in conjunction with Elite Mobile are Bunch of ******** and ***** don't trust them don't even pick up their call. This is unfortunately the lowest score I can give them, if possible they don't even deserve 1 star. I was using Vodacom red 500 and they offered to upgrade my account to a Red 1000 however this will only cost me R10 extra on my bill. I asked the consultant many times if she's sure this will only cost R10 to which she agreed, now my bill comes back it's almost double my normal bill, way more than the R10 they spoke about now they are forcing me to back for that increase, they don't want to take accountability for lying! Vodacom themselves aren't even helping, they are busy sending me back and forth with these ******** yet they are working together? You can't claim ignorance with your service provider.

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2022, 07:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team