******** and Abusive

Upgraded to a home router in, it doesn't work, spoken to about 12 different employees in the past 24 days, totaling to more that 8 hrs, was told this is caused by network coverage problem this despite their website confirmed coverage based on my address, been sent from pillar to post while being **** to with empty promises that the router will be collected and the upgrade reversed. At some point was told the team leader who was handling my query has resigned, employee on leave and a collection problem with RAM. Today I'm told the router won't be collected because 14 day period has lapsed, I must keep the router and pay for the entire package for the next 24 months. There is no network coverage, I cannot access internet, the damn router is of no use to me but vodacom expects me to pay R350 X 24 months for absolutely NOTHING. I'm told I must go back to the person who did the upgrade...who by the way is their employee!! Apparently I should have checked/tested if the router works upon delivery even though data was only allocated 23 days after. I am being ****med, deceived and abused by VODACOM. They are quick to process an upgrade but when there is a problem they literally show you the middle finger