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I have never ever experienced such awful service from a service provider in my life before. I call VODACOM everyday with my reference number and have to repeat the story. Nobody can provide a resolution, one person pushes you from one department to the next. Incompetence at its best!!! Why do you issue reference numbers if they cannot be used to locate the query????? Why do you have a customer service line if they cannot provide you with feedback and a resolution. For this reason, VODACOM will lose me as a client. At the time of a sale, VODACOM can call you five times a day and when there's a issues, VODACOM disappears. How do you say to a client, "we will upgrade your package at no additional cost" then double debit the client????